Conversations for improved performance
Performance is won or lost in the way people communicate. I work with organizations, teams and individuals to make communication clearer, more authentic and more effective – or to fix concrete communications problems. The main tool I offer for this is conversations.
Where it applies
Two levels, one practice
Organizations
Fewer silos, better stakeholder cooperation, better horizontal and vertical integration; better team alignment, less conflicts, more organicity.
Organizations →Individuals
Broader perspective, refined thinking, more effective communications, more authentic leadership and better performance.
Individuals →How I make a difference
Companies, even the smallest ones, consist of two interconnected elements: a machine and an organization of people. The machine is made up of systems, processes and KPIs. The organization, however, consists of people with different perspectives, ways of thinking, goals and ambitions.
Systems, processes and KPIs may keep the machine running, but no matter how forcefully they are imposed, people will inevitably resist. Real change in teams and individuals is triggered by conversations. It is through conversations that innovation, cooperation, critical thinking, a shared sense of purpose and similar organizational elements emerge.
My methodologies and programs are grounded in 30 years of research and have been tested through thousands of structured, disciplined, high-stakes conversations. These engagements have spanned the entire organizational spectrum, from boards of directors and C-suites through middle management to shop floors and individual workspaces.
Every engagement is driven by clearly defined goals and also entails a significant learning component. My knowledge framework is structured into 18 modules, complemented by challenging perspectives and a straightforward approach that participants often find refreshingly different.
My approach →