After so many conversations with clients it seems like a good idea to simply share the premise of the QnA problem solving methodology. Although the following is simply the premise not the complete methodology, I think you may find it useful and it may guide you at solving complex social problems through design. If you give it a try, I’d like to hear your comments, questions, perhaps even cases if you’re willing to share.
Reality breaks down to a hierarchy of Questions and Answers. At the top of the hierarchy is the Fundamental Question and the corresponding Answer, defining the Whole. The Questions are hidden while the Answers are visible.
A major mistake is to assume that we must focus our attention on the Solution(s) to the Problem (or worse yet: on the Problem) since the Problem is not the Question and the Solution is not the Answer. The Problem is the (an) Answer to the (a) Question. We must focus our attention on the Question. Once defined, the Question –assisted by our Thinking- “selects” the Answer elevating our Awareness to the whole reality, away from partial reality, which is essentially the definition of Illusion.
At this stage not only do we see our original problem and a range of possible solutions in perspective, but we also see the way of repairing or transcending the existing system that necessitated the changes in the first place.